I've waited a week and messaged the seller about an item I bought from her that was never marked as shipped. If a package is marked as delivered and you have not seen it, then the seller is responsible. Their policy is robbery. Go to the Order Status page for the transaction 2. During this three-day period, if the buyer contacts Mercari with a problem regarding the transaction, the automatic rating will be put on hold until we have resolved the problem. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. Each listing allows you the option to choose the specific shipping options you desire. Save your time and money. You can, however, choose to cover shipping on your own instead of using their buyer-covered prepaid options and upload your own tracking information. Can I Return the Product to a Physical Store? Then be bothered by checking to see that you receive your money back. Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. Look at Profile Verification. What are my rights if goods are not delivered? I attempted to make a purchase from Mercari.com. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. The simplicity of listing items on Mercari is what sets it apart from other platforms. They're actively posting new items and being active on the app. To make sure that a seller is legit, see if Mercari has verified them. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. If you need to update your rating, let us know. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. Mercari does NOT care about sellers only buyers. This feedback is only visible to you. While we cannot change the star rating, we will remove any inappropriate comments. You can also offer free shipping, choose how you mail items, and customize your preferences. Been on Mercari for about 18 months; eBay for 22 years. It's to your advantage. I would give a 0 rating if I could. This automation bot makes selling on Mercari easier. We're happy to help. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. KNOW your items packaged shipping weight to save YOU money. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. Got a notification today that it was shipped. I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. You're much better off selling things yourself than using this horrible awful app. Item will be fake or damaged! We also collect your IP address when you use Mercari. Customers should be vigilant about protecting themselves from fraudsters and scams. Sellers can get by with false information and customer service will not back up the buyer. Tip for consumers:Buy at your own risk! Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). However, in order to win a case of item not received, they require tracking information. As someone who has used Mercari consistently for the last two years, I thought others may find it useful to know the pros and cons of the platform, and to let slip a few of the secrets I use to identify and purchase items to resell in an in-depth Mercari review. They did not attempt to resolve it at all. Mercari has a host of problems as a site. It has been six days since I bought the item and it has not been shipped. Can be difficult to navigate the app/website to report problems. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. I have been selling on Mercari for almost 4 years. The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. Website itself not very convenient at all. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. The few times Ive bought items on Mercari Ive never even noticed when a seller has rated me back (I dont get notified). Mercari will always side with the buyer. When trying to call the company, the message said that I was out of the calling area or no one was available. Keep up the good work. Write your feedback in the comment box. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. . Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. How many days does a seller have to ship on Mercari? It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. Never arrived. Third, if the buyer requests a specific carrier work with them. What happens if seller doesnt ship offer up? How Many Protons Does Beryllium-11 Contain? Just make sure to put in the comments what had happened. Cookie Notice This post was really helpful. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Bought a bag for my wife to replace one that broke. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Never again. It is illegal to keep anyones money! While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). they suspended my account and don't want to transfer my funds ? Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. Mercaris rates are among the lowest on the market. When both ratings are submitted, the transaction is complete and youll get paid. This is critically important. No packaging. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. 3 days later i ended up in the hospital for a very longtime. Too much is going on for Mercari themselves not to know. Mercari needs investigated. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. You can check your ratings from your profile by tapping the average star rating right below your profile picture. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Then make an offer and wait for a message from the seller. Don't list it if you don't want to sell it. Yes. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. Over $100,000,000 in transactions take place on the platform each month. Fed Ex and UPS not so much unless your package is huge or bulky. Music That Moves Without A Strong Sense Of Beat? I only ask because I do not rate buyers right away. Garbage! Its literally just a free $5 credit to use towards your purchase. Manage Settings Inquire About the Item From the Seller. This psychological tool is crazy effective at boosting sales. does anyone know if they're will be a chance i can get my money back ? Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Its what youre known for as a buyer or seller. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. This happened on multiple occasions, and customer service is horrible. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. 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