We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Both fitters were polite and knew what they were talking about. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Available in London only. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. He explained everything and connected my grandkids PlayStation. 8.6 If there is a fault on the wider network. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Hi Jeremy,Thank you for taking the time to leave your feedback. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 3d. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. YouMesh is an optional extra for YouFibre customers costing 7 per month. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. No setup fee. Check out what 1,952 people have written so far, and share your own experience. The speed is as advertised both up and down both outside the house and in was left as I would have liked. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). We donate at least 5% of our profits to charity, and we have a climate positive workforce. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Hi Phil,Thank you for taking the time to leave us such a splendid review. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Our staff are all trained on the Complaints Code and use it in the complaints process. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles 19.10 Complaints. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. We use dedicated people and clever technology to safeguard our platform. e) if we have changed the way we manage our business. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Suggested companies are based on peoples browsing tendencies. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Absolutely fantastic service. 10.1 Loss beyond our reasonable control. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Not had the advertised speed (1000Mbps) since installation. 9.4 Re-activation fees. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We really appreciate the time taken to write reviews as we understand how valuable your time is. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. YouFibre Limited Broadband service How long does installation take? The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 8.4 Residential Use only. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Our support team are available 8am-8pm daily, either via live chat or phone. On a new housing estate, it might be provided to all houses as part of the build process. It will at all times belong to us. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Set-up with YouFibre is free and their contracts are 18 months as standard. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. You are using an out of date browser. 8.7 IP addresses. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Hi Lesley,Thank you so much for your kind review of Dominik. Back on line by 9am. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. The Engineer Jay was patient in waiting for me to arrive home from work. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! He was polite and courteous. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. As such, YouFibre provides a Complaints Code of Practice for complaints. This Contract is between you and us. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. 13.4 How we make any refunds which are due to you. Thank you again for your kind review. {{ year }} Choose Ltd. All rights reserved. You don't "own" your phone number so you mustn't give it away to anyone else. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. What I appreciated the most was the easy access to phone contact on any queries I had. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 19.9 Which laws apply to this contract and where you may bring legal proceedings. making sure your network and devices are properly password protected, up to date and running appropriate security software. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Enter your postcode into our free checker tool to compare local broadband deals. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. 17.3 Registration of your home address. JavaScript is disabled. Recent version of Chrome, Firefox, Internet Explorer or Safari. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Learn more about broadband boosters and how they work. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. 17.1 We may not offer all features of a traditional phone line. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Sometimes Number Porting isnt possible. 17.8 Our mishandling of your Number Porting. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Firstly with the service less than a week from order to installation. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. 11.1 Your right to make changes. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! He explained everything and connected my grandkids PlayStation. 19.8 Termination wont affect prior rights. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 10.5 We are not liable for certain losses. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Learn more about 1Gb broadband and who offers it. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. 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